TERMS AND CONDITIONS OF OCTAVE/EXCEED CLOTHING:
It will be necessary for the customer to sign all the deliveries.
Due to logistical difficulties in certain areas, we reserve our rights to cancel your an order or make such order subject to additional terms and conditions (requiring such orders to be conditional upon minimum value of products being ordered in single transaction.)
Merchandise cannot be returned for cash.
Merchandise can only be exchanged within 30 days of purchase along with original purchase invoice and all tags intact on the product.
Merchandise can only be exchanged from same store of original purchase.
Defective items can only be exchanged within 4-5 days from the date of purchase along with original purchase invoice.
Not more than two refund requests can be made on same article.
Product bought from OCTAVE/EXCEED Clothing or any other multi brand outlets cannot be returned at exclusive stores.
For reason of hygiene exchange on socks, caps, mufflers, leather goods or any other accessories will not be accepted.
Merchandise purchased on end of season sales and mid season sales are not eligible for any refund.
Price adjustments will not be an honoured for any marked-down merchandise.
If our delivery provider cannot make delivery to you at your shipping address, an additional attempt will be made on the following business day. In case of second delivery failure, the parcel will be sent back and refund will be given for all orders.
For any complaints & queries kindly contact us customercare.octave@gmail.com
CONTACT INFORMATION:
For any query and complaints regarding to privacy under applicable laws and regulations, you can contact us.
EMAIL ADDRESS:
Our website address is: https://octaveclothing.com